Frequently Asked Questions

SHIPPING

How fast do you process and ship orders?

All orders take 1-2 business days to process. Cut off is every 5PM EST, orders placed after 5PM will be processed the following day. Domestic orders ship M, T, W, Th, F and International orders ship M, W, F.

Do you ship internationally?

As of this time, our Peptides are the only products that are available for both domestic and international shipping. The rest are available for domestic shipping only. For international orders, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered. Please know your own import regulations before ordering.

How long will it take to get my order?

Domestic/CA: 1-7 business days International: 7-14 business days

How do I track my order?

An email with your tracking details will be sent to you once your order has been shipped. You can simply follow the link on the email to track your order. If you need assistance in tracking your order, you may contact us at support@swisschems.com.

PAYMENT

What payment methods are accepted?

We accept the following: •Credit/Debit card payments • Bitcoin •Litecoin •Other altcoins via CoinPayments.net

Cancellations & Returns

How can I cancel or change my order?

If you wish to cancel or make any changes on your order, simply email us at info@swisschems.com immediately. Once an order has been shipped, we can no longer make any changes or cancel the shipment.

How can I return a product?

Due to the nature of our products, we do not accept returns for possible product degradation.

Quality

Are your product laboratory tested?

Yes, each batch is laboratory tested for purity in the USA before it's prepared for distribution. Results of the tests are periodically published in the "lab test results" section on each product pages. We carefully select and only work with the highest quality ingredients/products.

Legality

Aren't some of these chemicals illegal in the United States?

Please note that they are being sold for research purposes only. We do not condone any personal use.

CBD

Countries where CBD is allowed

United States Argentina Austria Belgium Belize Brazil Bulgaria Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark England Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Netherlands Antilles Northern Ireland Norway Paraguay Peru Poland Portugal Puerto Rico Romania Russia Scotland Slovak Republic Slovenia South Africa Sweden Switzerland U.S. Virgin Islands United Kingdom Uruguay Wales

Peptides

Peptide Storage

All Peptides have to be refrigerated to preserve its potency. It decreases if not refrigerated for more than 72 hours.

PEPTIDE TOP COLORS

All of our products are lab tested and the results are periodically published on the website.

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