If you have made the purchase using Zelle follow these steps  to complete your order:

  1. Log in to the e-mail you’ve provided during checkout
  2. Look for an e-mail from HowToPay( [email protected]) as a subject “Payment Request Details “. Check your spam too if you don’t see it in your inbox. Open the e-mail
  3. Log into your online banking account choose Zelle payments, fill out the details according to the e-mail instructions. If you are using Zelle for the first time you have to enroll in the program first.
    Do not use Zelle App, use your online banking app instead (or open your online banking account in your browser).

Possible issues when using Zelle:

Zelle Transaction Limits
The limit on a transaction value is set by your bank. This is not something that we have control of. Please contact your bank to increase the allowed amount.

Zelle Transactions from the Zelle App
Unfortunately Zelle app does not allow business payments when a debit card is connected. The zelle app was designed for person to person payments and not person to business payments.

Zelle will only work to businesses when the customer processes the Zelle payment directly from their bank account.

 

If you still have trouble completing the order contact us on our live chat (the purple square below) or on [email protected].

See how it works

 

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