Swiss Chems reserves the right to modify and change their policies, at any time. Any changes will be published on our website.
INTERNATIONAL SHIPPING, REFUNDS, AND CUSTOMS
We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for the customs hold-ups or seizure. Most countries will have no problem but we post this disclaimer in the off chance that there is an issue.
If your product is returned to us due to the shipping address not being correct, we will reship your order if you provide us with the correct address but you will be responsible to pay the new shipping fees. If your product is returned due to a customs issue from your country, we will not reship the package to you and any return fees incurred for the return will be deducted from the refund amount.
If the shipment was returned to us due to an error by the customer, we can reship your order but you will be responsible for the new shipping and the return fees. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
If by chance the order was returned to us and you wish to have a refund (not applicable to Research Peptide orders) then we will do so only after we have received the goods back. The refund will be calculated as total cost – shipping – 15% restocking fee-return fees from the courier and whatever is left will be your refund amount.
We do not have a reship policy for international orders. Most countries, including the USA, Canada, UK, and Dubai have no problem with peptides/research materials as long as they are properly declared (which we do). We DO assume that all clients are aware of their own countries laws and therefore you are responsible for dealing with your country’s customs.
Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.
If your order is denied entry into your country, then try to get them to send it back to us and we will refund you once we receive it minus shipping, return fees from the courier and a 15% restocking fee.
For more information about Domestic and International shipping, please check our Shipping Policy.
If you wish to cancel an order, please contact us as soon as possible at email@example.com.
Once the order has been dispatched, we can no longer cancel it.
*All paid requested cancellations are charged a 5% processing fee.
We do not accept returns due to possible product degradation.
Due to the nature of our products, we do not issue any refunds.
Should you have other questions or concerns, please email us at firstname.lastname@example.org.